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> 'Return' is the action of giving back the item purchased by the Buyer to the Seller on the Fashion4masti.COM website. The reasons of returning an item purchased may be:
1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing.
4. Wrong item was sent by the Seller
· Return could also result in refund of money in most of the cases.
1. Seller can always accept the return irrespective of the policy.
2. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.
> The Buyer should review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
> Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting us on Our Number, Seller while closing the return ticket can select one of the following:
1. Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.
2. Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.
3. Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back.
4. Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back.
5. On certain special offer days, separate policies may be applicable.
· in the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
· in case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.
· Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer.
· If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.