Return Policy

> 'Return' is the action of giving back the item purchased by the Buyer to the Seller on the Fashion4masti.COM website. The reasons of returning an item purchased may be:

    1.    Item was defective

    2.    Item was damaged during the Shipping

    3.    Products was / were missing.

    4.    Wrong item was sent by the Seller

    ·    Return could also result in refund of money in most of the cases.

IMPORTANT POINTS:

    1.    Seller can always accept the return irrespective of the policy.

    2.    If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

> The Buyer should review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

> Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting us on Our Number, Seller while closing the return ticket can select one of the following:

    1.    Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.

    2.    Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.

    3.    Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back.

    4.    Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back.

    5.    On certain special offer days, separate policies may be applicable.

    
    ·    in the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

    ·    in case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.

    ·    Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer.

    ·    If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

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